Refund Policy

Overview

MusicStockArt provides digital content (images, videos, and audio) that is delivered instantly upon purchase. Due to the nature of digital goods that can be downloaded immediately, we have a limited refund policy as outlined below.

General Policy: All Sales Final

Due to the digital nature of our products, all sales are generally final. Once a license is granted and content is downloaded, the transaction cannot be reversed as the digital file has been delivered.

We encourage all customers to:

• Review preview versions before purchasing
• Carefully read license terms to ensure the content meets your needs
• Contact us with questions before making a purchase

Exceptions: When We May Issue Refunds

We may issue refunds at our sole discretion in the following circumstances:

1. Technical Issues

• Downloaded file is corrupted and cannot be opened
• File does not match the preview (wrong content delivered)
• Technical defects that render the content unusable

To qualify, you must report the issue within 7 days of purchase and provide evidence of the technical problem.

2. Duplicate Purchases

• Accidental double purchase of the same content
• System errors resulting in multiple charges

Duplicate purchases are typically refunded automatically when detected, or within 48 hours of reporting.

3. Unauthorized Transactions

• Fraudulent use of your payment method
• Charges you did not authorize

Report unauthorized transactions immediately. We may require additional verification and coordination with your payment provider.

Credit Purchases

Credits are non-refundable and non-transferable. Once credits are purchased, they cannot be converted back to cash. Credits do not expire and can be used for any future purchases on the platform.

If you have unused credits and wish to close your account, the credits will be forfeited.

Subscription Refunds

Subscriptions are billed in advance on a monthly basis.

• Cancellation: You may cancel your subscription at any time. You will retain access to subscription benefits until the end of your current billing period.
• No Partial Refunds: We do not provide partial refunds for unused portions of a subscription period.
• First Month: If you are dissatisfied with your first month of subscription, contact us within 7 days of your initial subscription purchase to discuss options.

Non-Refundable Situations

Refunds will NOT be issued for:

• Change of mind after purchase or download
• Purchasing the wrong license type (please review licenses before purchasing)
• Content not meeting subjective expectations (style, quality preferences)
• Failure to use purchased content or credits
• Third-party claims against content (see our Terms of Service for marketplace disclaimers)
• Account termination due to Terms of Service violations

How to Request a Refund

If you believe you qualify for a refund under the exceptions listed above:

1. Email us at support@musicstock.art
2. Include your order number or transaction ID
3. Describe the issue in detail
4. Attach any relevant screenshots or evidence

We aim to respond to all refund requests within 3 business days.

Refund Processing

Approved refunds will be processed using the original payment method:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• Account Credits: Credited immediately to your MusicStockArt account as an alternative, if preferred

Chargebacks

If you file a chargeback or payment dispute without first contacting us, your account may be suspended pending investigation. We encourage you to contact our support team first to resolve any issues directly.

Contact Us

For questions about this refund policy or to request a refund:

Email: support@musicstock.art
Subject Line: Refund Request - [Your Order Number]

Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Service after changes constitutes acceptance of the updated policy.